Enterprise health benefits

Tia’s signature equation: heart backed by strategy

Tia’s smile lights up a room. Somehow all at once, it conveys warmth and confidence. Talking with her makes it clear why she is the heart of the Signature Care Team. In this employee spotlight, we get a behind-the-scenes peek into Tia’s equation for delighting customers.

Signature by Take Command

Tia is the Care Lead for Signature, our ICHRA enterprise offering. If you’re new to Signature, here’s a quick overview of what enterprise clients receive:

Premier onboarding

Includes all Professional Package benefits plus tailored support to ensure your HR department and employees are ready from day one.

Dedicated, expert service

The highest level of service and the most personalized employee experience on the market.

Commitment to excellence

A curated experience designed specifically for you, because your team deserves nothing less.

A path of heartfelt service

Learning in the classroom

As a former educator, putting heart into her work comes second-nature to Tia. Her years in the classroom helped hone her skill to listen and hear what someone needs. It was an experience that formed her ability to connect with people and create real impact.

Joining Take Command

Tia clearly remembers the feeling she had during her Take Command interview. “I thought, ‘This is the place for me’ and that has turned out to be absolutely true. This is an exceptional job; I love working here and our people-first work environment.”

The feelings that Tia had in her interview is what she looks forward to sharing with clients. Her favorite moments are at the end of a meeting and seeing the smile on a client’s face and hearing them say they’ve had an amazing experience.

Applying a sixth sense

Tia likes that Signature clients come to rely on Take Command as an extension of their team, developing a strong bong and trust. 

She characterizes the sixth sense of their service this way: “Because our team knows ICHRA so well, and because we have experience in high-end customer service, we can be proactive in a unique way. We don’t just understand what our clients need, we predict what they need.”

We don’t just understand what our clients need, we predict what they need.

Leveraging industry-leading strategy

The heart of Tia’s team is backed by Take Command’s experience and expertise. Tia compares Take Command to a GPS. They understand the big picture, which lets them guide clients through the complexity of health insurance and ICHRA.

She also finds confidence in knowing that Take Command was the first ICHRA provider and has been leading the ICHRA charge since day one. The fact that the company is a driving force in ICHRA administration technology, compliance, and plan design is a foundation for her team to provide remarkable service. 

Delivering exceptional outcomes 

Going back to our ICHRA enterprise offering, we’re really proud of giving clients more control and more choice. We excel in designing ICHRA plans that give clients maximum budget control, and our HRA administration platform offers the largest selection of insurance plans from coast-to-coast.

You could say that we start with more control and more choice, and Tia adds more heart. After her plan design colleagues have worked their magic, they hand the baton to the Signature care team to take it from there. 

And the outcome really is exceptional. Signature clients are saving millions of dollars per year, and they know that Take Command has their back, no matter what.

In Tia’s words, “The signature team is a group of self starters. We believe in ourselves and want to change the healthcare industry and truly help clients. Anything we can do, we will do. This is the team you want.”

Anything we can do, we will do. This is the team you want.

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