Experiencing the problem, first hand.

Take Command Health was born when Jack (one of our founders) and his wife Brittany were surprised with a twin pregnancy.

On a graduate school budget, Jack sought additional student loans to pay for the twins. He spoke with doctors, hospital administrators, and insurance experts and was shocked no one could give him a ballpark answer about how much the twins would cost. Read our launch story in the New York Times.

Jack with his family

We thought there's got to be a better way.

We use data and design to help independent professionals and small employers take command of their health insurance.

The team that makes it all work.

jack Jack Co-Founder & CEO

Jack's Bio

“Insurance was never meant to be this complicated.”

The impetus for starting  Take  Command  Health  stemmed  from  personal  headaches  and  frustrations  dealing  with  the  healthcare  system.  There had to be a better way.  Prior to co-founding Take Command Health, Jack  was  a  strategy  consultant  at  the  Boston  Consulting  Group  and  an  intelligence  officer  for  the  FBI  and  CIA.  Jack twice received an innovation  award  from  the  Director  of  the  FBI  and  was  awarded  for  distinguished  service  overseas  by  the  Director  of  the  CIA.  Jack earned his  MBA  from  the  Wharton  School  of  Business  where  he  focused  on  entrepreneurial  management  and  has  an  engineering  degree  from  Texas  A&M  University.  He’s a proud Aggie,  so  you  can  always  start  there  if  you  need  a  conversation  starter  with  Jack.  

Jack’s practical insurance  advice  has  been  featured  in  The  New  York  Times,  the Wall  Street Journal,  Dallas Morning  News,  Forbes,  and  others.  He is regularly invited to  speak  at  healthcare  conference  and  panels  and  is  a  champion  for  healthcare  transparency  and  thoughtful  reforms.  When not being a  total  nerd  about  health  insurance,  Jack  can  be  found with  his  family  or  watching  college  sports.  Jack is married to his  better  half,  Brittany,  and  has  three  boys  and  a  dog  named  Moose.  Jack is a licensed health insurance  professional  (NPN:  17414586). 

vishal Vishal Director of Product Development

Vishal's Bio

Vishal joined Take Command Health in July 2016. He brought with him a customer-focused product philosophy and approach that focuses on building products that address specific customer needs and feedback.

Vishal has over 10 years of professional software development experience. Prior to joining Take Command Health, Vishal was a consultant at Slalom and Avanade where he worked on building software solutions for several Fortune 500 companies.

Vishal earned his Bachelor of Science in Mathematics and Bachelor of Science in Computer Science from the University of Texas at Austin. He is disappointed that the Longhorns cannot continue the tradition of beating up on the Aggies but is optimistic that the rivalry will continue at some point in the future.

Vishal is a licensed health insurance professional (NPN: 18546545)

Elyse Elyse Director of Client Success

Elyse's Bio

With a customer-first attitude, Elyse sets the standard for customer service and satisfaction at Take Command Health. In her role, she manages the clients on Take Command Health’s platform and helps with client-facing operations, sales, partnerships, and support. As the main point of contact for many of our clients, Elyse represents their voice in our product development, sharing valuable insights as we improve and target our product offerings to better address our clients’ needs. She’s known around here for her problem-solving abilities, her affinity for putting out fires, and for being the favorite among our clients.

A recognized expert in QSEHRA and its benefits, she leads educational and onboarding courses for the small business HRA and enjoys digging into the exciting details of compliance and QSEHRA tax code.

Before joining Take Command Health, she worked as a financial fraud analyst, a commercial loan underwriter, and most recently the director of underwriting and operations at a startup FinTech company called Able Lending. She has a BA in Finance from Texas A&M University.

In her free time, Elyse volunteers with 1 Dog 1 Hour and spends time exploring the ever-expanding list of new Austin restaurants with dog-friendly patios with her chocolate lab, Livy.

Elyse is a licensed health insurance professional (NPN: 18932584)

Bobby Bobby Director of Operations

Bobby's Bio

With more than eleven years of technology and leadership experience, Bobby is a jack of all trades at Take Command Health. In other words, there is no aspect of our business in which Bobby isn’t engaged. Before joining Take Command Health, he worked as a consultant at Credera, where he partnered with companies to implement infrastructure solutions. 

He specializes in streamlining processes, implementing automation for improved efficiency, and applying creative approaches to operational bottlenecks.

His leadership skills and hands-on approach didn’t just happen by chance; Bobby was a Signal Officer in the United States Army, where he served in Korea and the 75th Ranger Regiment. He received his Bachelor of Science in Computer Science from Stanford University. When he’s not at the office, he’s spending time with his family or taking his road bike for a spin.

Bobby is a licensed health insurance professional (NPN: 18935306)

Michael Manes Michael Director of Marketing

Michael's Bio

A digitally native marketer, Michael has spent the last decade developing and implementing marketing strategies on behalf of both B2C and B2B brands. From developing social strategies for legacy brands to comprehensive marketing strategies for smaller start-ups, Michael has a passion for bringing new products to market.

Michael currently oversees all marketing efforts from strategy development, brand positioning and content production to new business cards, website headshots, and bio copy.
Kyle Estep Kyle Director of Business Development

Kyle's Bio

Specializing in developing partnerships and driving growth within venture-backed startups, Kyle joins Take Command Health as the first hire with an extensive health insurance background.

Prior to Take Command, Kyle led Oscar Health's growth across the country, starting in Texas. During Kyle's tenure, Oscar, a consumer-focused technology-enabled health insurance company, grew from covering 40,000 people in the NY metro area to 400,000 lives and $2B+ in premium revenue across 15 states. This role provided Kyle with a unique perspective on the evolving landscape in the individual and employer-sponsored health insurance markets.

Before Oscar, Kyle was a strategy and operations consultant with Deloitte focusing on health insurance clients. Kyle earned his MBA from the Kellogg School of Management at Northwestern and attended the University of Virginia for his undergraduate degree.

Originally from Virginia, Kyle and his wife, Lindsey, now live in Dallas with their son and dog.

Samantha_Darnell Samantha Director of Strategy

Samantha's Bio

Samantha leads Take Command Health's Strategy team leveraging her experience in consulting and healthcare along with her passion for building teams and helping others. Samantha also functions as an internal consultant, partnering with other teams to create a shared vision for the company and to lend a helping hand wherever it is needed.

Samantha earned her BBA in Management from Texas A&M University and her MBA with Honors from Chicago Booth. While at Booth, Samantha had the opportunity to work with Noble Laureate Richard Thaler to research how structured choice impacts employee insurance plan selection.

After moving around the country throughout her life, Samantha and her husband, Mike, have settled their family in Dallas, TX where they are raising their two boys.

Ali Ali Head of Compliance

Ali's Bio

A licensed Texas insurance agent, Ali specializes in simplifying health insurance for individuals and small businesses and helping them decode confusing insurance jargon and the fine print. When she’s not lending her expertise on the customer service side, she’s penning blogs to help small businesses understand the benefits of QSEHRA. A recognized QSEHRA expert, Ali’s insights into the wonders of the small business HRA have been featured in Accounting Today and Accounting Web. Her peers look to Ali for her proven problem-solving skills, her creative approach, and her knack for identifying future needs before they arise.

She’s a proud graduate of Miami University, in Oxford, Ohio, where she earned a degree in Public Administration. In her free time, she practices yoga, fantasizes about travel, and cleans up after her daughter and husband.

Ali is a licensed health insurance professional (NPN: 18158879).

Farrah-3 Farrah Client Success Manager

Farrah's Bio

As a bilingual Client Success Manager, Farrah will be working directly with our clients helping with the on-boarding process and providing ongoing client service. Previously she served patients in a doctor's office collecting deductibles and other fees. This role has given her first-hand experience helping people navigate the nuances of their confusing insurance policies. This combined with her customer service experience as an operations manager provides her a unique perspective and empathetic passion to help clients succeed.

Of Bolivian decent, she was born in Japan. Fun fact: she broke the record for the largest baby born at the hospital. Her creativity, constructive feedback, and helpful nature give her a unique perspective to help our clients be successful.
Julie_Rhoden-1 Julie Client Success Manager

Julie's Bio

Julie earned her BS as well as her MS in Accounting and Information Management from UT Dallas. After undergrad, she spent 7 years at a local CPA firm where she did a little bit of everything. Mostly she prepared taxes and audited benefit plans and governmental housing. She then decided to take a year off from the workforce after her second child was born, but she soon returned, however, as a financial accountant for a national ministry. This position allowed her to work from home with her children while using her education to serve people.

Julie is most proud of her husband and soon to be four kids--getting to watch them grow, learn, change, and develop. Her strong work ethic and determination drive her to seek change in the confusing health care industry and to help others understand the options that are available to them.
lauren Lauren Client Success Manager

Lauren's Bio

Lauren is a Client Success Manager at Take Command Health. She assists the Director of Success with client facing customer support in an effort to make the onboarding process and implementation of your QSEHRA seamless and stress free.

For the last three years, Lauren has been at home full time with her two baby boys, but prior to that, she spent 7 years at Southwest Airlines in various customer service and sales roles, so the commitment to exceptional customer service and a friendly, transparent client experience is in her DNA.

She graduated from Texas A&M with a degree in Marketing. As a part-time employee, she spends the rest of her time as the only female in a house full of boys; she’s married to Ryan and they have two sons and a German short-haired pointer named Newman. You’ll likely find her at the park, on a nice long run at the lake, or relaxing with a good book or podcast.

Leah Gibbs Leah Sr. HRA Design Consultant

Leah's Bio

As one of our sales managers, Leah works closely with business owners making their lives a little easier by helping them navigate the confusing health care industry. A little marketing, data analytics, and business development, Leah's background is a patchwork of experiences with one goal in mind: helping people find clarity with what they need.

A fitness lover, Leah enjoys training and exploring Dallas with her husband and two dogs. Her friendly energy, willing eagerness, and unending smile make her the perfect addition to our talented team.
sarah Sarah HRA Design Consultant

Sarah's Bio

Sarah is a HRA Design Consultant at Take Command Health. She engages with small business prospects and potential partners, fielding questions about and highlighting the value of QSEHRAs and the Take Command Health platform. She assists the Director of Sales in creating and updating sales collateral and managing workflows. Sarah brings a decade of experience working in sales and fundraising roles for the American Heart Association and Merck Pharmaceuticals.

As a part-time team member, when Sarah is not working, she is busy raising her two young children and enjoys traveling with her husband. She loves to stay active and occasionally gets a wild hair to run a half marathon.

Sarah has a B.S. degree in Marketing and Business Administration from the University of Missouri.

Sarah is a licensed health professional (NPN: 18939052)

Haley_cutout_white_2 Haley HRA Design Consultant

Haley's Bio

With a background in teaching and youth-oriented non-profit work, Haley is passionate about doing her part to improve her community and raise up leaders. Always aligning her work with a purpose to help others, Haley is inspired by the reimbursement model of insurance and its ability to help employers and employees as it positively transforms the healthcare system.

As HRA Design Consultant Manager, Haley pushes her team to simplify the daunting process of decoding the confusing world of health insurance to benefit our clients. A natural communicator and consensus builder, she has a proven track record leading and managing programs, teaching and training staff, and bringing structure to big ideas—all traits that suit her role to a tee.

Not only did Haley earn a B.S. in Sports Management and minor in business from Texas A&M, she earned a teaching certificate for middle school math and studied Spanish in Costa Rica.

Based in Houston, Haley loves watching and playing sports, cooking, and playing the guitar. She’s not currently responsible for keeping anything alive (no kids, no pets, no plants!), but has been known to bring an actual pig to a team zoom call.

Jesse Cheng Jesse HRA Design Consultant

Jesse's Bio

With a background in higher education, tech, and nonprofit work, Jesse’s focus has always been to keep things simple for the clients he works with no matter the industry. Healthcare is no different. Building trust in his relationships and advising based on customer needs is what gets him going.

As one of the HRA Design Consultants, Jesse advises business owners on the ins and outs of the healthcare industry and helps them evaluate their options when it comes to the new reimbursement models of benefits.

A graduate of UT Austin with a degree in Community Studies/Education, Jesse now resides in Dallas. He and his wife, Frankie, can be found binge watching Netflix shows, trying out pizza restaurants, and stopping to pet every single dog they see on their daily walks.

Ryan Thanos Ryan HRA Design Consultant

Ryan's Bio

Bio coming soon!

Regan Olson Regan Business Development Manager

Regan's Bio

Regan comes to Take Command Health with a background in the employee benefits health care industry. Starting her career at one of the largest privately-owned risk management firms, Regan gained distinctive skills and a wealth of insurance knowledge through an elite, career accelerated training program at Holmes Murphy & Associates as well as her years client-facing. She moved from account management to training development which brought her from Sioux Falls, South Dakota to Dallas, Texas. From there, she became a lead sales consultant at ACAP HealthWorks focused on bringing innovative health and insurance solutions to broker partners and their clients.

Regan is excited to make a big splash in the insurance world helping solidify Take Command Health as the ICHRA and QSEHRA platform solution for employers. Regan’s health care and employee benefits background as well as her relationships with broker advisors across the country add a competitive edge to the Take Command Health’s growing business development (growth) team.

Outside of work, Regan enjoys staying active, picking up new hobbies, and spending time with friends and family. In addition to frequent traveling, Regan has taken up golf. And while new to the sport, she enjoys the challenge of learning a new trade. Any and all pro tips welcome!

Amy Headshot-1 Amy Marketing Manager

Amy's Bio

With more than 10 years of experience in public relations, marketing, and brand strategy for a diverse range of clients including Procter & Gamble, ExxonMobil Foundation, Victoria’s Secret, Habitat for Humanity, and vitaminwater, Amy knows a thing or two about how content can shape a brand. In fact, she launched her own consulting firm two years ago to bring brand story-telling and content strategy to small businesses and personalities.

As content director, Amy offers overall messaging strategy to convey the Take Command Health story through blog posts, social media, and traditional media outreach. From her experience supporting Kaiser Permanente’s Reimagining Ambulatory Care initiative and the opening of the new Parkland Health & Hospital System, Amy brings fresh insights into the much-needed changes in the healthcare industry, from shifts in care delivery models, the pivot toward a consumer-driven approach, and the big ideas that will fix a broken system.  

Still very involved in her alma mater, Vanderbilt University (B.S., Political Science and Human & Organizational Development), she is currently president of the alumni association in her home state. A mother to two and wife to one, she’s passionate about everyday adventures, viral memes, fixer uppers, and getting her kids to eat broccoli. 

Emily Newell Emily Enrollment Manager

Emily's Bio

A problem-solver at heart, Emily loves digging into really tough issues—whether it’s a workflow concern, a coverage issue, or a challenging crossword. She is passionate about really big challenges too, like fixing the user experience in healthcare.

She leads Take Command Health’s new enrollment team to optimize the often-daunting tasks of shopping for individual health insurance and getting set up with a new HRA—two things that many employees are experiencing for the first time. Her goal is to help employees have a positive experience through comprehensive onboarding, support, and empowerment. Wondering what the heck a deductible is? Emily’s got your back.

Emily has more than 10 years’ experience working to improve the healthcare system, including six years at Cerner, where she started off as a consultant in their London office, and later a Team Lead and Revenue Cycle Program Instructor. She also started her own consulting business helping Kansas City hospitals improve their revenue cycles before joining the team at Take Command Health.

After growing up in a tiny town in Missouri and earning a Bachelors of Journalism at the University of Missouri-Columbia, Emily made a big move across the pond—a transition that changed her life in more ways than one. While she was completing her Masters in Global Health Management from Imperial College London, she promptly fell in love with the city and the man that would become her husband (in other words, her life turned into a Julia Roberts movie). Together, they moved to Dallas in late 2019 with their son, daughter, and an unbridled enthusiasm for traveling and curry.

Shelby Selph Shelby Enrollment Specialist

Shelby's Bio

Bio coming soon!

Alicia Poulos Alicia Enrollment Specialist

Alicia's Bio

Bio coming soon!
Ian Still Ian Enrollment Specialist

Ian's Bio

Bio coming soon!
Elise_cutout_white Elise Client Success Specialist

Elise's Bio

Elise is an advocate for making the broken healthcare system work better (she’s an Enneagram Type 1, after all), and her role as Client Success Specialist allows her to help drive positive change—one client at a time. A proven problem solver and helper, Elise works closely with clients to address issues head-on and to help them understand their HRA.

A Dallas native and a recent graduate, she earned an Accounting degree at Dallas Baptist University (Magna Cum Laude, by the way). When she’s not helping clients, she enjoys community theatre and volunteering with preschoolers. Make sure to ask her which characters she played as a performer at her former employer, the happiest place on earth! Hint: she specialized in characters that are furry, adorable and big-hearted.

Nehreen Ahmed Nehreen Client Success Specialist

Nehreen's Bio

A proven team player, Nehreen is an advocate, a listener, and a quick thinker. Cool under pressure, she thrives in challenging situations where she can put her problem-solving skills to work and help others in the process. In her role, she helps support our clients by addressing their insurance concerns and helping them understand their benefits—both areas that greatly benefit from her compassionate outlook.

With internship experience at non-profit organizations like Baylor Scott & White and the Leukemia and Lymphoma Society, Nehreen continues to be passionate about helping build a transparent healthcare system that prioritizes patients and people.

When she was younger, Nehreen’s dream job was to be a full-time fairy like Tinker Bell. Instead, she earned a degree in Healthcare Management from the University of Texas at Dallas and chose a less sparkly but arguably more impactful career path.

Shanna_cutout Shanna Compliance Specialist

Shanna's Bio

Shanna is naturally a helper. If she can help anyone in any way, she will.

The majority of Shanna's background has been serving in the dental field in various capacities from management to PR. While Shanna enjoyed her time in the dental field, she was ready for a positive change in her professional life where she could help other people--something that she's passionate about. With Take Command Health, Shanna will be working with our compliance team ensuring that individuals are getting the help they need.

When not working, Shanna spends her time enjoying being outside, going on bike rides with her family (husband, 2 kids, 2 dogs, and 2 cats), and reading a good book for some solitude.

Leslie_cutout_transparent Leslie Compliance Specialist

Leslie's Bio

Leslie prides herself on being a well organized, and detail-oriented member of the Compliance Team. Her main goals are to ensure all our clients' employees are appropriately covered and their claims are processed in an accurate and timely manner.

Leslie is a military spouse and has lived all over the United States. She currently resides in the Pacific Northwest with her husband, 2 children, and 2 dogs. Before joining Take Command Health, Leslie worked as a Preschool Teacher, a retail sales associate and Development Coordinator for a military-focused non-profit organization.

Leslie received her B.A. in Early Childhood Education from Arizona State University. For the past 6 years, she has stayed home to care for her young children. Leslie loves to spend time outside with her family. Whether it’s a bike ride around the neighborhood or a hike along the coast, she is happiest in nature.

Christina_cutout_transparent Christina Compliance Specialist

Christina's Bio

Based in Japan, Christina represents our first international Compliance Specialist. She uses her love of research and problem solving to ensure that our clients have the best experience possible on our platform.

Before Take Command Health, Christina spent 15 years serving patients and medical providers in various clinical laboratories focused on excellent patient care. Christina has degrees in both Food Science from Purdue University as well as Clinical Laboratory Sciences from the University of West Florida.

A growing Japanese sumo wrestling fan, Christina spends the majority of her free time outdoors with her family hiking, camping, and exploring the world around her.

Matt_cutout_transparent Matt Compliance Specialist

Matt's Bio

Matt splits his time between Take Command Health and firefighting. A Texas A&M Finance major, Matt previously worked for Activision-Blizzard and Apple Inc. doing customer service, small business accounts, and escalations. Matt's passion is being helpful and while customer service was a great outlet, he found it wasn't entirely fulfilling. That's when he found firefighting.

Matt lives in Fort Worth with his wife 2 kids and their family dog. Aside from firefighting, Matt enjoys playing basketball, watching college football, playing video games, woodworking, and general handyman work.

Abbas Lotia Abbas Senior Full Stack Developer

Abbas's Bio

Bio coming soon!
Zachary Lyons Zachary Full-Stack Developer

Zachary's Bio

Zachary, colloquially known as Zak, is our most eclectic team member with a diverse swath of experience. He joined our team with only a few months of self-taught development experience and a vision for how he believes the health insurance industry can flourish.

Prior to Take Command Health, he started multiple small businesses ranging from niche web apps selling used books to electrical hardware manufacturing for paranormal investigators. He has also been a drummer in a rock band for multiple years. His diverse experience and unique background give him a clear understanding of the frustrations people face when engaging with the health care system.

He and his wife, Tara, recently moved to Dallas from Austin and have a young daughter named Penny.
lexa_cutout_white Lexa Front-End Developer

Lexa's Bio

Based in New York, Lexa is a compulsive learner with a discerning eye. She spent nearly a decade in the healthcare, fitness, and technology industries conceptualizing ideas through UI/UX design. After taking a coding bootcamp, she transitioned to software engineering in order to bring her own designs to life.

Lexa's passion is understanding people in an effort to provide an incredible experience. She's also passionate about joining our team because she desires to help people have a greater experience with their healthcare.

Lexa majored in Economics with a minor in Psychology and lives in New York with her wife and three dogs where she spends her time veraciously reading.
Sunny_cutout_white Sunny Front-End Developer

Sunny's Bio

"Go to sleep smarter than when you woke up."

What started as a way to make money as a teenager has grown into a lifelong passion. For Sunny, developing code is a powerful tool that can help improve the lives of many.

Although mostly self-taught, Sunny earned his Bachelor's of Science from Illinois State University in computer science, he is mostly self-taught. To this end, Udemy and YouTube are his favorite websites.

Sunny joined Take Command Health to help create a better customer experience leveraging his front-end ability. He genuinely believes in the company's mission and will bring a fresh perspective to the growing product development team.
ronnie Ronnie Design Consultant

Ronnie's Bio

Ronnie has a deep fascination with people and an obsession with how technology and design alter the ways by which we live and achieve our goals. Ronnie is a free-lance digital product designer that spends a lot of time with Take Command Health. 

With decades of design experience, Ronnie has been instrumental in shaping Take Command Health's online presence and products. Making complicated insurance seem simple isn't easy. Ronnie has experience working with a wide range of clients including L'Oréal, Hilton, Match.com, The National Breast Cancer Foundation, Universal Republic Records, Stamp’d Los Angeles, and has been featured in both local and international publications.

Ronnie attended New Mexico State University and has a Digital Graphics Technology degree from Dona Ana Community College.  

Matt Matt Co-Founder & Advisor

Matt's Bio

Matt is a co-founder of Take Command Health and was instrumental in its early days and creation. Matt brings a "let's figure it out" attitude to any problem he approaches.

Matt is now pursuing his PhD at the University of California Berkeley in materials science. Although we don't see him around Take Command Health much any more, we always appreciate when he drops by to talk about the glorious early days of Take Command Health.

Join our team

We're always looking for great people to join us!

--

Senior Product Manager (full-time)

Location: Dallas, TX preferred but we’re flexible for the right fit

Compensation: $120-150K

About Take Command Health
Take Command Health is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the Senior Product Manager

We are looking for more than just a Product Manager but rather someone ready to dive in and set up our new Product Management team. From defining our Product Management and QA processes, establishing tools, and even launching a new product this year there's a lot to do and we are eager for you to bring your expertise and help us do it well. We want to find the right person but if we are being picky we'd love to find someone who has some technical experience and is familiar working with engineers each step of the way.

Duties and Responsibilities:

  • Define our product management process
  • Help us define, build and launch a new product
  • Mentor and lead junior product managers as we grow
  • Conduct effective customer/user interviews
  • Meet with internal and external stakeholders to prioritize what to build and when
  • Responsible for the end-to-end customer experience

Competencies and qualifications:

  • 5+ years of product management experience
  • Health insurance, fintech, or healthtech experience preferred but open to the right candidate
  • Ability to both zoom in on the complicated details and zoom out to the bigger picture and vision
  • Flexibility is the name of the game. We are looking for someone who thrives in an ever-changing landscape and is excited about wearing many hats.
  • Ability to influence others with diplomacy and tact while building and maintaining strong relationships
  • Knowledge of software development principles and process

We’re looking for a great teammate
Great products are built by great teams. We’re eager to partner with someone that can use their knowledge, skills, and experience to make all of us—and our product—better.

  • Passion for what you do: We know…how exciting can health insurance really be? The reality is our clients love us because we make something that is frustrating, easy and straightforward and, um…kind of fun! We get excited about that! That’s how we made it this far and we enjoy the company of people who care about the problems we’re solving.
  • Attention to detail…: The importance of this for our data-driven product is hard to overstate, and we take pride in improvements large and small. We’re also talking about people’s health, money, and well-being, so we want to be right.
  • …with an eye on the big picture: We want to hear your voice as we develop the People team, you’re a critical part of helping our team who in turn help our customers.
  • Leadership: People are going to have to follow your lead, and the way you communicate and carry yourself is not something we gloss over.
  • Appreciation of testing, rapid prototypes, and pivots: Software is complicated and we’re tackling complex problems for our users. Also, you’ve probably noticed from the news that the health insurance industry we’re innovating in is pretty fluid right now. We don’t expect everything you do to work perfectly or last forever. Be prepared to iterate on the fly.

Perks
At Take Command Health, we’re excited to build a team and culture that reflects our values. While we work hard to solve difficult problems, we believe strongly in a healthy work-life balance. We offer plenty of employee benefits as we continue our mission to support our employees overall.

  • A generously funded ICHRA that can be used for premiums (medical, dental, vision – whatever you need) and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • We offer unlimited personal vacation with only very minor restrictions (we need you to coordinate with your department and to be available during Open Enrollment)
  • You’ll get your own company card with a small budget to pay for treats when you meet with team members, etc. Plus, our CEO will always invite you to lunch (and will often pay!).
  • Adding a member to your family is a huge deal, we offer paid parental leave for new parents.
  • We have a beautiful office conveniently located near The Hill (Walnut Hill & 75). The kitchen is stocked (with both alcoholic and non-alcoholic drinks). Plus, we’ve designed the space to have lots of different areas so you can work lounged on the couch or standing near your colleagues or holed up in a phone room. Of course, you’ll also get your own desk, too.
  • We offer a technology stipend so you can purchase your own equipment and then keep it after you leave (so long as you’ve worked with us for at least 3 months). You’ll get some more added each year to make sure your equipment is up-to-date. Use it on any technology you need to do your job – laptop, headphones, monitor, new phone. The only thing you can’t use it on is recurring fees (like your cellphone bill).
  • Struggling with childcare for the day? Our office is kid-friendly and we even have a closet full of toys so you don’t have to make tough choices about how to manage your day. Just need to hole up in your comfy clothes and churn through some projects? We have always been flexible on where you work – we hope to see you around the office a few times a week but we also aren’t keeping tabs on when you work from the office and when you work from home.
  • There’s plenty of other fun perks, too. From swag to happy hours and even the fun bonus from time-to-time we work hard to offer a great environment where you want to work!

We also want to share our company with you. We believe when everyone has skin in the game, it makes work more meaningful. We have equity options available to share with this position.

More about us
We’re in the process of securing outside funding and are thrilled to be able to expand our team. The market is ripe for new methods and we’re excited about what we’re bringing to the table.

We’ve been featured in the New York Times, The Wall Street Journal, Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Get in Touch
This has mostly been about us, but we’d love to hear from you. We’d love to hear your story. To apply send us an email at hello@takecommandhealth.com. Thanks, we can’t wait to hear from you!

--Please, direct applicants only. No recruiters or third-parties.--

Senior Client Success Manager (full-time)

Location: Dallas, TX preferred but we’re flexible for the right fit

About Take Command Health
Take Command Health is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the Senior Client Success Manager

We’ve spent a lot of time learning about our customers – who they are, why they buy our products, and what they need from us. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are building our Client Success Management (aka “Account Management”) team. The Sr. Client Success Manager will be a key leadership role on the team, helping us take our capabilities to the next level and delight our customers. We are looking for someone with a proactive and positive personality with a desire to problem-solve, think strategically, lead people, and ensure our clients love Take Command Health & HRAs!

Duties and Responsibilities:

  • Own relationships with clients that represent a significant customer & revenue base.
  • Serve as the key point person and trusted advisor for Take Command’s largest clients (100+ employees).
  • Act as a change manager for our largest clients, building trust with their key stakeholders, and creating & implementing strategy that makes complex change seamless for our clients.
  • Manage, mentor and lead Client Success Managers on your team.
  • Formalize and document processes from implementation to renewal and everything in between
  • Analyze client utilization of the Take Command Health platform to become the “voice of the customer” internally, advocating & prioritizing product improvements internally with our product & sales teams.
  • Forecast and track key account metrics to develop strategies around managing and retaining clients.

Competencies and qualifications:

  • 5+ years of client success management (aka “Account Management”) or similar external facing client service professional experience
  • A mix of technical & people skills. You’re just as comfortable leading meetings as you are crunching numbers in spreadsheets.
  • Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
  • Ability to provide leadership, confidence and empathy for our clients, their employees and our insurance broker partners as they navigate change in how they offer healthcare benefits.
  • A love of process & organization, preferably using a CRM system to keep things straight.
  • Readiness to bring the rigor of best practices to the team combined with the humility to learn about ICHRAs, QSEHRAs, and a lot of other long acronyms. We bring the industry expertise and need you to bring domain expertise (and be ready to collaborate). 😉
  • No previous employee benefits or health insurance experience required.

We’re looking for a great teammate
Great products are built by great teams. We’re eager to partner with someone that can use their knowledge, skills, and experience to make all of us—and our product—better.

  • Passion for what you do: We know…how exciting can health insurance really be? The reality is our clients love us because we make something that is frustrating, easy and straightforward and, um…kind of fun! We get excited about that! That’s how we made it this far and we enjoy the company of people who care about the problems we’re solving.
  • Attention to detail…: The importance of this for our data-driven product is hard to overstate, and we take pride in improvements large and small. We’re also talking about people’s health, money, and well-being, so we want to be right.
  • …with an eye on the big picture: We want to hear your voice as we develop the People team, you’re a critical part of helping our team who in turn help our customers.
  • Leadership: People are going to have to follow your lead, and the way you communicate and carry yourself is not something we gloss over.
  • Appreciation of testing, rapid prototypes, and pivots: Software is complicated and we’re tackling complex problems for our users. Also, you’ve probably noticed from the news that the health insurance industry we’re innovating in is pretty fluid right now. We don’t expect everything you do to work perfectly or last forever. Be prepared to iterate on the fly.

Perks
At Take Command Health, we’re excited to build a team and culture that reflects our values. While we work hard to solve difficult problems, we believe strongly in a healthy work-life balance. We offer plenty of employee benefits as we continue our mission to support our employees overall.

  • A generously funded ICHRA that can be used for premiums (medical, dental, vision – whatever you need) and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • We offer unlimited personal vacation with only very minor restrictions (we need you to coordinate with your department and to be available during Open Enrollment)
  • You’ll get your own company card with a small budget to pay for treats when you meet with team members, etc. Plus, our CEO will always invite you to lunch (and will often pay!).
  • Adding a member to your family is a huge deal, we offer paid parental leave for new parents.
  • We have a beautiful office conveniently located near The Hill (Walnut Hill & 75). The kitchen is stocked (with both alcoholic and non-alcoholic drinks). Plus, we’ve designed the space to have lots of different areas so you can work lounged on the couch or standing near your colleagues or holed up in a phone room. Of course, you’ll also get your own desk, too.
  • We offer a technology stipend so you can purchase your own equipment and then keep it after you leave (so long as you’ve worked with us for at least 3 months). You’ll get some more added each year to make sure your equipment is up-to-date. Use it on any technology you need to do your job – laptop, headphones, monitor, new phone. The only thing you can’t use it on is recurring fees (like your cellphone bill).
  • Struggling with childcare for the day? Our office is kid-friendly and we even have a closet full of toys so you don’t have to make tough choices about how to manage your day. Just need to hole up in your comfy clothes and churn through some projects? We have always been flexible on where you work – we hope to see you around the office a few times a week but we also aren’t keeping tabs on when you work from the office and when you work from home.
  • There’s plenty of other fun perks, too. From swag to happy hours and even the fun bonus from time-to-time we work hard to offer a great environment where you want to work!

More about us
We’re in the process of securing outside funding and are thrilled to be able to expand our team. The market is ripe for new methods and we’re excited about what we’re bringing to the table.

We’ve been featured in the New York Times, The Wall Street Journal, Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Get in Touch
This has mostly been about us, but we’d love to hear from you. We’d love to hear your story. To apply send us an email at hello@takecommandhealth.com. Thanks, we can’t wait to hear from you!

--Please, direct applicants only. No recruiters or third-parties.--

Client Success Manager (full-time)

Location: Dallas, TX preferred but we’re flexible for the right fit

About Take Command Health
Take Command Health is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the Client Success Manager

We’ve spent a lot of time learning about our customers – who they are, why they buy our products, and what they need from us. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are building our Client Success Management (aka “Account Management”) team. The Client Success Manager role will be a key player in the growth of our company, helping us deliver excellent service to delight and retain our customers.

Client Success Managers will be paired up with a Senior Client Success Manager, who will help mentor and lead the team. We’re looking for someone with a proactive and positive personality with a desire to problem-solve, grow within the role, think strategically & technically, and ensure our clients love Take Command Health & HRAs!

Duties and Responsibilities:

  • Own relationships with clients that represent a significant customer & revenue base.
  • Serve as the key point person and trusted advisor for Take Command’s mid-market clients (20-100 employees).
  • Act as a change manager for your clients, building trust with their key stakeholders, and executing product implementations that makes complex change seamless for our clients.
  • Support the Senior Client Success Manager on Take Command’s largest clients (100+ employees), and utilize the guidance of your Senior Client Success Manager to improve on processes & strategies for our mid-market clients.
  • Formalize and document processes from implementation to renewal and everything in between
  • Gather feedback to become the “voice of the customer” internally, advocating & prioritizing product improvements internally with our product & sales teams.
  • Track key account metrics to develop strategies around managing and retaining clients.

Competencies and qualifications:

  • 2+ years of client success management (aka “Account Management”) or similar external facing client service professional experience
  • A mix of technical & people skills. You’re just as comfortable talking with clients as you are working with data & technology.
  • Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
  • Ability to provide confidence and empathy for our clients, their employees and our insurance broker partners as they navigate change in how they offer healthcare benefits.
  • Proactive and positive personality with a desire to problem-solve, think strategically, lead people, and win clients.
  • A love of process & organization, preferably using a CRM system to keep things straight.
  • Readiness to bring the rigor of best practices to the team combined with the humility to learn about ICHRAs, QSEHRAs, and a lot of other long acronyms. We bring the industry expertise and need you to bring domain expertise (and be ready to collaborate). 😉
  • No previous employee benefits or health insurance experience required.

We’re looking for a great teammate
Great products are built by great teams. We’re eager to partner with someone that can use their knowledge, skills, and experience to make all of us—and our product—better.

  • Passion for what you do: We know…how exciting can health insurance really be? The reality is our clients love us because we make something that is frustrating, easy and straightforward and, um…kind of fun! We get excited about that! That’s how we made it this far and we enjoy the company of people who care about the problems we’re solving.
  • Attention to detail…: The importance of this for our data-driven product is hard to overstate, and we take pride in improvements large and small. We’re also talking about people’s health, money, and well-being, so we want to be right.
  • …with an eye on the big picture: We want to hear your voice as we develop the People team, you’re a critical part of helping our team who in turn help our customers.
  • Leadership: People are going to have to follow your lead, and the way you communicate and carry yourself is not something we gloss over.
  • Appreciation of testing, rapid prototypes, and pivots: Software is complicated and we’re tackling complex problems for our users. Also, you’ve probably noticed from the news that the health insurance industry we’re innovating in is pretty fluid right now. We don’t expect everything you do to work perfectly or last forever. Be prepared to iterate on the fly.

Perks
At Take Command Health, we’re excited to build a team and culture that reflects our values. While we work hard to solve difficult problems, we believe strongly in a healthy work-life balance. We offer plenty of employee benefits as we continue our mission to support our employees overall.

  • A generously funded ICHRA that can be used for premiums (medical, dental, vision – whatever you need) and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • We offer unlimited personal vacation with only very minor restrictions (we need you to coordinate with your department and to be available during Open Enrollment)
  • You’ll get your own company card with a small budget to pay for treats when you meet with team members, etc. Plus, our CEO will always invite you to lunch (and will often pay!).
  • Adding a member to your family is a huge deal, we offer paid parental leave for new parents.
  • We have a beautiful office conveniently located near The Hill (Walnut Hill & 75). The kitchen is stocked (with both alcoholic and non-alcoholic drinks). Plus, we’ve designed the space to have lots of different areas so you can work lounged on the couch or standing near your colleagues or holed up in a phone room. Of course, you’ll also get your own desk, too.
  • We offer a technology stipend so you can purchase your own equipment and then keep it after you leave (so long as you’ve worked with us for at least 3 months). You’ll get some more added each year to make sure your equipment is up-to-date. Use it on any technology you need to do your job – laptop, headphones, monitor, new phone. The only thing you can’t use it on is recurring fees (like your cellphone bill).
  • Struggling with childcare for the day? Our office is kid-friendly and we even have a closet full of toys so you don’t have to make tough choices about how to manage your day. Just need to hole up in your comfy clothes and churn through some projects? We have always been flexible on where you work – we hope to see you around the office a few times a week but we also aren’t keeping tabs on when you work from the office and when you work from home.
  • There’s plenty of other fun perks, too. From swag to happy hours and even the fun bonus from time-to-time we work hard to offer a great environment where you want to work!

More about us
We’re in the process of securing outside funding and are thrilled to be able to expand our team. The market is ripe for new methods and we’re excited about what we’re bringing to the table.

We’ve been featured in the New York Times, The Wall Street Journal, Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Get in Touch
This has mostly been about us, but we’d love to hear from you. We’d love to hear your story. To apply send us an email at hello@takecommandhealth.com. Thanks, we can’t wait to hear from you!

--Please, direct applicants only. No recruiters or third-parties.--

Client Support Specialist (full-time)

Location: Dallas, TX preferred but we’re flexible for the right fit

About Take Command Health
Take Command Health is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the Client Support Specialist Role
As our client base continues to grow, we rely on customer support specialists to provide outstanding service to them! The goal of this team is to delight our clients while problem-solving, putting out fires, helping with technical support, and ensuring each individual on our platform understands their benefit.

We’re looking for the ultimate people person, who loves meeting & helping people, who is willing to go the extra mile to be kind, courteous, efficient, and detailed in every client interaction. Be ready to obsess about our customers’ satisfaction!

Duties & Responsibilities:

  • Act as the frontline support team for customers and prospects on our platform through ongoing chat support and phone support.
  • Answer questions for existing clients, both employers and employees, about the details of how HRAs work, their specific benefits, and how to use our platform.
  • Support our clients as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well.
  • Create & manage processes for triaging & escalating support requests, both via chat & phone, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons.
  • Gather & organize meaningful client feedback and represent the “voice of the customer” internally, to help us improve the customer experience & scale support operations so we can keep growing.
  • Assist our small business clients (<20 employees) with the implementation of the Take Command Health HRA solution.

Competencies & Qualifications:

  • Some customer service experience required.
  • A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
  • Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
  • A mix of technical & people skills. You’ll be navigating our database and getting familiar with some HRA regulations, but ultimately, we’re first and foremost relying on you to represent the company to our clients and keep them happy.
  • Experience in health insurance is a plus but not necessary (we can teach you if you’re willing to learn).

We’re looking for a great teammate
Great products are built by great teams. We’re eager to partner with someone that can use their knowledge, skills, and experience to make all of us—and our product—better.

  • Passion for what you do: We know…how exciting can health insurance really be? The reality is our clients love us because we make something that is frustrating, easy and straightforward and, um…kind of fun! We get excited about that! That’s how we made it this far and we enjoy the company of people who care about the problems we’re solving.
  • Attention to detail…: The importance of this for our data-driven product is hard to overstate, and we take pride in improvements large and small. We’re also talking about people’s health, money, and well-being, so we want to be right.
  • …with an eye on the big picture: We want to hear your voice as we develop the People team, you’re a critical part of helping our team who in turn help our customers.
  • Leadership: People are going to have to follow your lead, and the way you communicate and carry yourself is not something we gloss over.
  • Appreciation of testing, rapid prototypes, and pivots: Software is complicated and we’re tackling complex problems for our users. Also, you’ve probably noticed from the news that the health insurance industry we’re innovating in is pretty fluid right now. We don’t expect everything you do to work perfectly or last forever. Be prepared to iterate on the fly.

Perks
At Take Command Health, we’re excited to build a team and culture that reflects our values. While we work hard to solve difficult problems, we believe strongly in a healthy work-life balance. We offer plenty of employee benefits as we continue our mission to support our employees overall.

  • A generously funded ICHRA that can be used for premiums (medical, dental, vision – whatever you need) and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • We offer unlimited personal vacation with only very minor restrictions (we need you to coordinate with your department and to be available during Open Enrollment)
  • You’ll get your own company card with a small budget to pay for treats when you meet with team members, etc. Plus, our CEO will always invite you to lunch (and will often pay!).
  • Adding a member to your family is a huge deal, we offer paid parental leave for new parents.
  • We have a beautiful office conveniently located near The Hill (Walnut Hill & 75). The kitchen is stocked (with both alcoholic and non-alcoholic drinks). Plus, we’ve designed the space to have lots of different areas so you can work lounged on the couch or standing near your colleagues or holed up in a phone room. Of course, you’ll also get your own desk, too.
  • We offer a technology stipend so you can purchase your own equipment and then keep it after you leave (so long as you’ve worked with us for at least 3 months). You’ll get some more added each year to make sure your equipment is up-to-date. Use it on any technology you need to do your job – laptop, headphones, monitor, new phone. The only thing you can’t use it on is recurring fees (like your cellphone bill).
  • Struggling with childcare for the day? Our office is kid-friendly and we even have a closet full of toys so you don’t have to make tough choices about how to manage your day. Just need to hole up in your comfy clothes and churn through some projects? We have always been flexible on where you work – we hope to see you around the office a few times a week but we also aren’t keeping tabs on when you work from the office and when you work from home.
  • There’s plenty of other fun perks, too. From swag to happy hours and even the fun bonus from time-to-time we work hard to offer a great environment where you want to work!

We also want to share our company with you. We believe when everyone has skin in the game, it makes work more meaningful. We have equity options available to share with this position.

More about us
We’re in the process of securing outside funding and are thrilled to be able to expand our team. The market is ripe for new methods and we’re excited about what we’re bringing to the table.

We’ve been featured in the New York Times, The Wall Street Journal, Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Get in Touch
This has mostly been about us, but we’d love to hear from you. We’d love to hear your story. To apply send us an email at hello@takecommandhealth.com. Thanks, we can’t wait to hear from you!

--Please, direct applicants only. No recruiters or third-parties.--

More about us

Our Mission & Vision

 

 

Our Mission

Accelerate the adoption of the health insurance reimbursement model.

Our Vision

To create a consumer-centric healthcare system.

 

Our Core Values

People first | People are at the center of everything we do.

Create, then automate | Solve the problem first, then leverage technology to make it faster, easier, and better.

Do the right thing, for the right reasons | Just do the right thing, no matter what. Pretty simple.

Champion the mission | We believe the healthcare system can and should be better and changing it requires big, bold thinking.

Always be learning | Ask questions, seek answers, and never settle for “I don’t know”.

We opt in, not opt out | Look for areas where you can help and jump in, even if it takes you somewhere new.

TCH Team Floorsie - Jan 2019

Special thanks to our investors and partners