Guidance & Updates for Select Carriers
Stay up to date on carrier information that may impact members' enrollment, premium payment, and overall insurance experience. Updates will include directions where action is required as well as informational-only news.
Insurance Carriers with Known Issues
Take Command will update the carrier-specific information below.
Ambetter
Ambetter has reported experiencing a delay processing some 2025 applications, resulting in delays for the January payment.
If you are on AutoPay with Take Command (ie. your premium is paid by payment information provided by Take Command):
- Failed Billing & Premium Payment Notifications: Take Command is working directly with Ambetter to understand the root cause and resolve the issue. In the meantime, we have received confirmation that 2025 policies affected by this issue will not be adversely-affected or terminated.
- Requests for Information, Cancelled or Denied Coverage Notifications: Please reach out to Take Command and our Access to Care team will assist you. Take Command via chat, email, or by calling 1-855-TCH-HRAS (824-4727).
What Should I expect?
Expect to receive communications via email once your payment has been resolved. If you need to seek medical care in the interim, please continue to use in-network providers and save all receipts for any out-of-pocket expenses. You can submit those directly to Ambetter for reimbursement up to the terms of your policy once payment has processed.
No direct action is required by the member at this time. Take Command will reach out directly if any action is required.
Anthem
Anthem has reported experiencing an issue processing some 2025 payments, resulting in failed payment communications being sent out to some members.
If you are on AutoPay with Take Command (ie. your premium is paid by payment information provided by Take Command):
- Failed Billing & Premium Payment Notifications: Take Command is working directly with Anthem to understand the root cause and resolve the issue. In the meantime, we have received confirmation that 2025 policies affected by this issue will not be adversely-affected or terminated.
- Requests for Information, Cancelled or Denied Coverage Notifications: Please reach out to Take Command and our Access to Care team will assist you. Take Command via chat, email, or by calling 1-855-TCH-HRAS (824-4727).
What Should I expect?
Expect to receive communications via email once your payment has been resolved. If you need to seek medical care in the interim, please continue to use in-network providers and save all receipts for any out-of-pocket expenses. You can submit those directly to Anthem for reimbursement up to the terms of your policy once payment has processed.
No direct action is required by the member at this time. Take Command will reach out directly if any action is required.
CareSource
CareSource is experiencing delays in processing some January premium payments, which is also affecting whether some plans display as active or not. Take Command has provided all enrollment and payment information to CareSource and the CareSource team is working diligently to apply payments this week (week ending January 18th). Additionally, CareSource agreed to accept binder payments until 1/31/25.
Important: Any individuals who had an "On Exchange" policy in 2024, but an "Off Exchange" policy in 2025, MUST contact healthcare.gov to cancel their 2024 "On Exchange" policy. Emails have been sent to all impacted employees with instructions. If you have received this email, please take action promptly.
What Should I Expect?
Communications will be sent via email once your payment has been resolved. If you need medical care in the interim, continue using in-network providers and save receipts for any out-of-pocket expenses. These can be submitted to CareSource for reimbursement based on your policy terms.
Next Steps
No action is needed for delayed payments at this time.
If you received an email from with instructions to cancel your 2024 "On Exchange" plan, please take action promptly.
Requests for Information, Cancelled or Denied Coverage Notifications: Please reach out to Take Command and our Access to Care team will assist you. Take Command via chat, email, or by calling 1-855-TCH-HRAS (824-4727).
University of Michigan Health Plan
The University of Michigan Health Plan has reported issues with ID cards for some members. These include:
- Members not receiving the correct number of ID cards for their families.
- ID cards that were issued do not properly list dependents.
What should I expect?
- New ID cards will be issued and mailed to impacted members.
- If you need to access care in the interim, please contact the University of Michigan Health Plan for assistance.
Do I need to take action?
- No action is required from you at this time.
