Please be aware that Anthem may reach out to you regarding your application or premium payment. If you receive any communications about the topics below, please follow our recommended action.

If you are on AutoPay with Take Command (ie. your premium is paid by payment information provided by Take Command):

• Billing & Premium Payment Notifications: We are actively working to resolve this with Anthem and no action is needed from you unless Take Command reaches out.
• Requests for Information, Cancelled or Denied Coverage Notifications: Please reach out to Take Command and our Access to Care team will assist you. You can connect with Take Command via chat, email, or by calling 214-866-7757.

You should receive communication from Anthem soon that your application or payment has been confirmed.  

April payments did not run for many Blue Cross Blue Shield of Texas customers. We are working directly with the carrier to resolve outstanding payment issues within the week. 

If you are on AutoPay with Take Command (ie. your premium is paid by payment information provided by Take Command):

• Billing & Premium Payment Notifications: We are actively working to resolve this with BCBSTX and no action is needed from you unless Take Command reaches out.
• Cancelled or Denied Coverage Notification: While we don't expect this language to be sent, please reach out to Take Command and our Access to Care team will assist you.   You can connect with Take Command via chat, email, or by calling 214-866-7757.

The vast majority of payment issues with Capital Blue Cross have now been resolved. There is a subset of individuals whose April & May payments will be drawn by Capital on May 1. This should not impact access to care. If you have any concerns or run into issues, please reach out to the Take Command Support team via chat, email, or by calling 214-866-7757.

If you have any questions or concerns about notifications or communications you may have received from Capital BlueCross, please feel free to reach out to Take Command. You can always contact Capital BlueCross Member Services directly at 1-800-730-7219.

Please be aware that Kaiser Permanente may reach out to you regarding your application or premium payment.  If you receive any communications about the topics below, please follow our recommended action.

If you are on AutoPay with Take Command (ie. your premium is paid by payment information provided by Take Command):

• Billing & Premium Payment Notifications: We are actively working to resolve this with Kaiser Permanente and no action is needed from you unless Take Command reaches out.
• Cancelled or Denied Coverage Notification: While we don't expect this language to be sent, please reach out to Take Command and our Access to Care team will assist you.   You can connect with Take Command via chat, email, or by calling 214-866-7757.

You should receive communication from Kaiser Permanente soon that your application or payment has been confirmed.